Seydl – intelligent business research

Christoph SeydlTechnological and social change form business and working life more than ever. Whereas internet and mobile communication were an elitist matter during the mid-nineties, we have already integrated those technologies into our everyday life. Never before has our world been so complex and unpredictable as today.

This increased complexity and the increase competition confronts us with new challenges. Consequently, we must constantly meet new demands. Many problems can be solved by technological innovations. Other challenges require profound knowledge on human behaviour (e.g. on group dynamics, knowledge transfer or conflict behaviour) and solutions based thereon. It is clear that the best technical system is not any use, if nobody uses it adequately. Smart organisational concepts refer therefore to both aspects coherently:

  • the technical component (tasks & technology)
  • the social component (humans & their roles)

Sometimes facts and figures are
a better basis for decision
than the subjective gut instinct.…

With the aid of advanced statistical procedures, it is possible to develop benchmarks for the effects of certain organisational structures and measures. Additionally, hitherto unknown interrelations and effects can be rendered visible by quantitative methods. From the information obtained in this way, relatively clear and unambiguous recommendations for action can be distilled, as done in Christoph Seydl's recent study on the root causes of destructive workplace conflicts.

Seydl applied an ad hoc developed evaluation method (cummulated risk indicators) in this survey. The data collected that way is thereby even more reliable because undesirable – otherwise common – bias effects could be eliminated. The study's outcomes and lessons learnt on the structural conflict behaviour in the workplace can found in the book Mobbing im Spannungsverhältnis sozialer Normen: Eine dissonanztheretische Diskussion mit Untersuchung by Christoph Seydl.